What is a Service Blueprint and Why is it Important
Do you have a bird’s eye view of how your business is currently operating across all channels? That’s exactly why you need a service blueprint. G. …
Immersive CX with Online Pop-Up Shops
Want to create a buzz about your brand or online store? Look no further than pop-up shops—a way to connect with your customers and experiment with …
User Journeys and How They Improve Your Design
We’ve got an incredible selection of tools and methods today to understand our customers deeply. The concept of the modern user experience (UX) and customer experience …
Content Commerce: How to Engage Customers With Content
Digitalization has profoundly changed the buying journey. It doesn’t matter if we’re talking B2C, D2C, or B2B; today, the buyers are holding the steering wheel and …
Five Ways to Hit Gold with Digital Experience
Are you delighting your customers with your digital experience (DX)? We’ve rounded up five tips to help you stand out in a crowded marketplace.
Persona Mapping: A Step-by-Step Plan
Did you know that 82% of consumers expect retailers to meet their needs and desires? The success of your ecommerce business largely depends on how well …
Unified Commerce — The Future of Retail Experience
Do you know how many sales you’ve missed out on because your customers became frustrated and ditched their cart? A recent report claims that ecommerce businesses …
UX Audit 101: Why You Need and How To Do It
Do you know whether your customers currently experience friction or pain points as they shop on your site? That’s where a user experience (UX) audit comes …
Ecommerce Customer Experience Advice for 2022
Customer experience (CX) has become a widely-used term in the business world and for good reason: it represents almost every touchpoint your client has with your …
Top Customer Experience Challenges and How to Overcome Them
Learn about the top customer experience challenges that businesses face and what proactive steps you can take to overcome them.
After-Sales Service: How to Support and Engage Customers
After-sales service refers to everything you do to nurture your relationship with your customer after they purchase a product from you. Gone are the days of …
M-commerce & The Push Economy
As we’re entering the web3 era, we’re on the cusp of a new paradigm. One where consumer needs are predicted in advance, and offers are pushed …
